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Update: Resolved: OpenEir Fibre Outage – Tramore Area
The major OpenEir fibre transport outage affecting the Tramore area has now been resolved, full service was resumed at 3.35am on 13th August.
This outage affected approximately 4,800 customers across multiple broadband providers, not just HiSpeed Broadband.
If your service is still not working, please first check that all equipment is plugged in correctly, including the power supply for the router and any antenna or fibre equipment. Please also check that the Wi-Fi router has not been reset, as this can change the Wi-Fi name and password back to the factory default details printed on the router label.
If you have checked the above and are still having problems, please contact us and we will assist.
Please note that a callout charge may apply if the issue is found to be due to unplugged, reset, or incorrectly connected equipment.
HiSpeed Broadband
